How can we help?
For MathRush technical issues, purchase problems, progress recovery, privacy questions, or feedback, contact support@azmisoft.in. You can also use the Contact/Feedback feature inside MathRush.
Before you contact us
Including the right details helps us investigate without asking you for unnecessary personal information:
- MathRush app version and Android version;
- device model;
- the feature/mode where the problem occurred;
- clear steps to reproduce the issue;
- a screenshot or screen recording if it helps and does not expose sensitive information;
- for purchase issues, the Google Play order ID (usually beginning with
GPA.).
Common support topics
Progress or cloud recovery
Tell us the recovery email/mobile you used in MathRush, if any, plus your display name/player identifier if known. We may ask for additional non-sensitive details to distinguish your profile safely.
Purchase or premium not restored
Use MathRush’s restore/refresh purchase option first and confirm the device is using the Google account that originally made the purchase. If the entitlement is still missing, send the Google Play order ID and approximate purchase date. See Refund & Cancellation.
Data deletion
Use the dedicated Data Deletion page or the deletion action in MathRush Settings. Sending a normal support message does not automatically delete your cloud profile unless you clearly request deletion.
Advertising/privacy choices
Use MathRush’s advertising privacy options when shown/available and Android or Google account privacy controls as appropriate. Optional Firebase Diagnostics can be switched on or off separately in MathRush Settings.
Bug report
Please describe what you expected, what happened, whether the app froze/crashed, and whether the problem persists after reopening the screen. This is especially useful for timer, lifecycle, purchase, sync, and notification issues.
Privacy when contacting support
Support submissions can contain contact details, diagnostic information and optional attachments that you choose to provide. We use that information to investigate and respond to the request, protect the service, and maintain appropriate support records. See the Privacy Policy for more detail.