Subscriptions & Refunds
1. Premium products
Folixa may offer monthly or yearly auto-renewing subscriptions and a lifetime one-time purchase. Available products and offers may differ by country, account, eligibility, promotion and Google Play configuration.
- Subscription: premium access for the active paid period, continuing while Google Play reports the subscription as active.
- Lifetime: a one-time, non-consumable premium entitlement for Folixa on Android, tied to the purchasing Google account and subject to valid purchase verification.
2. Billing and confirmation
Your Google Play account is charged when you confirm the purchase, after any displayed trial or deferred-charge terms. Google Play supplies the price and currency. Taxes and exchange handling may depend on your region and payment profile.
3. Automatic renewal
Subscriptions renew automatically at the end of each billing period unless cancelled. Google Play may notify you of price changes, payment problems or renewal events according to its policies. A failed payment, account hold, pause, grace period, refund, revocation or expiry can affect premium access.
4. Cancelling a subscription
You can cancel from Google Play:
- Open the Google Play Store with the purchasing account.
- Tap your profile picture.
- Open Payments & subscriptions → Subscriptions.
- Select Folixa and follow the cancellation steps.
You may also use Google Play’s subscription page: Manage Google Play subscriptions.
Cancellation normally stops the next renewal; it does not automatically refund the current period. Access generally continues until the paid period ends unless Google Play refunds or revokes the purchase.
5. Restoring purchases
Use Folixa’s Restore/Refresh Purchase option while signed in to the same Google account that completed the purchase. Make sure Google Play is updated and connected. Lifetime purchases and active subscriptions can be restored only when Google Play returns a valid entitlement for this app and product.
6. Refunds
Refund eligibility is determined by Google Play policies, applicable law and the circumstances of the purchase. Submit a request through Google Play:
You may also contact us with the order ID beginning with GPA.. Do not send full payment-card details. We may help diagnose entitlement problems but cannot guarantee a refund where Google Play or law does not provide one.
7. Expiry, revocation and premium access
Folixa periodically refreshes purchase status. Premium access may be removed after Google Play confirms that a subscription expired, a purchase was refunded or revoked, the payment account is no longer entitled, or verification fails for a definitive reason. Temporary network or Play-service failures are not treated as proof of expiry, but a later successful refresh may change access.
While an entitlement is active and verified, Folixa is designed not to load or display third-party ads or app promotions.
8. Purchase support
Email support@azmisoft.in and include:
- Google Play order ID (
GPA…), - purchase date and product type,
- the Google account domain only if helpful (for example,
@gmail.com—not your password), - app version and Android version, and
- a screenshot with unrelated personal/payment details hidden.